Refund policy

Refunds

All sales are final, we do not offer refunds but we do offer exchanges.

Exchanges

We have a 14-day exchanges policy, which means you have 14 days after receiving your item to request an exchange .

To be eligible for a exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at 7eventeenstudios17@gmail.com

We will notify you once we’ve received and inspected your return, and let you know if the exchange was approved or not. We’ll send instructions on where to send your package. Items sent back to us without first beeing requested will not be accepted. 

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted you will get store credit providade by us, after you get the store credit make a separate purchase for the new item. (YOU STILL HAVE TO PAY THE SHIPPING FEE FOR YOUR REGION). 

You can always contact us for any return question at 7eventeenstudios17@gmail.com

Damages and issues
Please inspect your order upon reception and contact us immediately (in 2 days) if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.